Companies should focus on their core business and not on IT or Security
In the current era, companies are spending 10-20% of their budget on IT and Cyber Security, and both are fundamental to a company’s success and growth. The last six months have demonstrated, more than ever, the importance of seamless IT operation to allow people to work from anywhere.
Traditional IT and Cyber Security models are to buy equipment up front, host the equipment in their data centers or offices, and pay for support, maintenance, and upgrades. With the introduction of Software as a Service (SaaS) or Security as a Service, this traditional approach will slowly move to pay-as-you-go instead of paying upfront. Only certain organizations or government facilities will stay with the pay-upfront option.
Let’s elaborate on the difference between SaaS and on-prem.
Customers buy the equipment with one, three, or five years of support and hardware replacement. There are also several support levels, such as 9-5, 24hr, and a dedicated technical account manager.
For hardware replacement, there are several models, such as the next business day, 4hr, etc. Every vendor may have slight varience in their programs.
The customer can decide on the availability of the service:
As you may see, there are many options for achieving redundancy and improving service level and availability, otherwise known as SLA (Service Level Agreement).
The more hardware devices a company has, including hardware for virtual appliances or servers, the more people the company will need to have on staff to make sure all the devices are up, running, and healthy.
Here are some examples of work that needs to be performed regularly on hardware:
If your main business is not IT or Cyber Security, why would the company employ people to do all this work, and more importantly, how would someone do all this work if they are working from home?
In the SaaS model, the Vendor/Provider provides company access to the systems, and the company only needs to do policy changes, operational changes, or just use the system. Such a system could be HR, Payroll, Document share, Cyber Security endpoint vendor, Cyber Security Network vendor, and many others.. In such a model, companies can focus on their core business and not worry about operation issues, a reboot of the devices, cable patching, power outages, and other problems that come with such work. The vendors that provide such services are not foolproof. Even the ones that are very big and redundant have downtime occasionally, but overall, the amount of downtime is much less compared to when the company is maintaining everything by themselves.
Let's review other benefits of SaaS:
SaaS-based solution is the perfect fit for most of the companies. However, as always, not everything is one or zero. There will always be companies that require their Data to be located in certain regions due to governance and compliance regulations or for which the SLA will not meet their needs.
My advice is to keep SaaS in mind in your research on how to deliver your next project. Please don’t forget to ask how they will secure your data and information.